Privacy Policy

Last updated: 15 May 2025

Beyond Grief is committed to protecting your privacy and ensuring that your personal data is handled with care, transparency, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1 - Who We Are

This website is operated by Beyond Grief, a grief coaching service offering one-on-one support, downloadable resources, and community connection. For the purpose of this policy, “we,” “our,” and “us” refer to Beyond Grief.

2 - What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact Information (e.g., your name and email address) when you subscribe to our newsletter, download resources, or book a session.
• Coaching Intake Data that you voluntarily provide via forms or coaching platforms like Simply.Coach.
• Audio or Transcription Data from sessions (with your consent) if AI note-taking tools are used.
• Usage Data including IP address, browser type, pages visited, and interaction on our website via cookies or third-party analytics (e.g., Google Analytics).
   

3 - How We Use Your Data

We use your data to:

• Communicate with you about coaching sessions, resources, and updates
• Provide personalized grief support and coaching services
• Deliver newsletters and free resources (only with your explicit consent)
• Improve website performance and user experience
• Maintain records and notes through tools like Simply.Coach and AI note-takers (with consent)
   

4 - Legal Basis For Processing

Under GDPR, we process your personal data based on one or more of the following:

• Consent – When you voluntarily sign up or opt in
• Contract – To fulfill coaching services you've requested
• Legitimate Interest – To improve services and operate the website
• Legal Obligation – If required to comply with law enforcement or legal processes
   

You can withdraw consent at any time by emailing us or clicking “unsubscribe” in any email communication.

5 - Sharing Your Data

We may share your personal data only with trusted third-party services that help us operate effectively, including:

• Email marketing platforms (e.g. MailerLite or similar)
• Booking and coaching platforms (e.g. Simply.Coach)
• AI note-taking tools (used only with client consent)
• Analytics tools (e.g. Google Analytics)
   

We never sell your information and ensure all third-party providers are GDPR-compliant or meet equivalent data protection standards.

6 - Cookies and Tracking

Our website uses cookies and similar technologies to analyse traffic and improve user experience. You may disable cookies via your browser settings. 

7 - Data Retention

We retain your data only as long as necessary to fulfill the purposes it was collected for, or to comply with legal and ethical obligations related to coaching services.

8 - Your Rights (Under GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your information
• Object to processing or request restriction
• Withdraw consent at any time
• File a complaint with a data protection authority

To exercise your rights, please email us at Lisa@BeyondGrief.co.uk.

9 - How To Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Beyond Grief
Email: Lisa@BeyondGrief.co.uk